ZAKI

Delete Account

Delete your ZAKI account and its data from this page. Fill in the form below, or email privacy@waniso.net from your account's email address. We confirm the request by email, then delete the account and its data within 30 days of confirming, and email you when it's done.

Last updated: November 2, 2026 privacy@waniso.net

Email Phone number or username

Deletion reason (optional) I confirm that I am requesting deletion of my ZAKI account and its data, and I understand that some records are kept for the periods listed below.

You can also email us directly at privacy@waniso.net

How deletion works

In the app: Account › Delete Account opens this page.
Enter your account's email and your phone number or username, then send the request.
We email you from privacy@waniso.net to confirm the request comes from the account owner.
Once confirmed, we delete the account and the data listed below within 30 days and email you when it's done. Signing in after that starts a new, empty account.
Deleting your account doesn't cancel an App Store or Google Play subscription. Cancel it in the store's settings so it doesn't renew.

What we delete

Account details: name, email, phone number, password (stored hashed), Apple or Google sign-in links, your settings and your sign-in sessions.
Conversations and messages, including live voice transcripts and voice messages. We never store live voice audio.
Files you uploaded, and files ZAKI made (documents, decks, websites and games), with their preview, publishing and download links.
Memory: what ZAKI saved about you, your profile summary, and summaries of your events and plans.
Planner: appointments, reminders and scheduled tasks.
Tables and records you created.
Your registered devices, notification tokens and the notifications sent to you.
Your ratings of replies and your reports.
Subscription records and grants linked to your account.

What we keep, and for how long

The deletion request and our confirmation (your email and the request date): 12 months, as proof that we carried it out.
Usage-cost records for AI model calls (model name, token counts, cost and time), with no content and no link to you: 24 months.
Purchase notifications from Apple and Google (transaction numbers and subscription status, without your name): 6 years, for accounting.
Backups of the database and files: deleted automatically after 30 days, so your data leaves them within 30 days of being deleted.
Technical server logs (IP address, time and page requested, sometimes your email; no message text): deleted automatically, usually within 14 days.

Data held by other services

Apple and Google keep your purchase history in their stores under their own policies.
If you signed in with Apple or Google, we also delete your sign-in profile with our sign-in provider (Auth0).
Our AI model providers receive the parts of your messages and files needed to write each reply and handle them under their own terms; some keep them for a limited time.